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Microsoft Dynamics 365 implementation services

Turn the core platform into lasting operating capability

IWS delivers end-to-end services across Dynamics 365 Finance, Supply Chain Management, Sales, Customer Service, Project Operations and Power Platform—from business blueprint to go-live and continuous improvement.

Discuss a Dynamics 365 projectView the capability matrix
MicrosoftDynamics 365F&O · CRM/CE · Power Platform

F&O + CRM/CE + Power Platform

A product capability matrix across core management and customer operations

The initial scope focuses on Dynamics 365 F&O, CRM/CE and related Power Platform capabilities, excluding Business Central.

Dynamics 365 Finance

Finance and group control

Create a consistent foundation across general ledger, receivables, payables, budgeting, assets, costing and multi-entity finance.

  • Finance blueprint and accounting model
  • Multi-entity and intercompany design
  • Budgeting, costing and management reporting

Dynamics 365 Supply Chain Management

Supply chain and manufacturing operations

Connect planning, procurement, inventory, warehousing, production, quality and costing on one operational data chain.

  • Master data and planning strategy
  • Procurement, inventory and advanced warehousing
  • Production, quality and costing loop

Dynamics 365 Sales

Sales and customer relationship management

Unify accounts, opportunities, activities and forecasts across a visible market-to-win process.

  • Account and opportunity model
  • Sales process and collaboration
  • Forecasting, analytics and adoption

Dynamics 365 Customer Service

Customer service operations

Connect cases, knowledge, SLAs, agent collaboration and customer history into a measurable service loop.

  • Service journey and case model
  • Knowledge, SLA and escalation
  • Channels, agent experience and analytics

Dynamics 365 Project Operations

Project-based operations

Connect opportunities, contracts, project plans, resources, time, expense and project finance for delivery and margin visibility.

  • Opportunity, contract and project structure
  • Resource, time and expense governance
  • Project accounting, forecasting and risk

Power Platform

Low-code extension and automation

Extend the core with Power Apps, Power Automate and Power Pages for differentiated business scenarios.

  • Use-case priority and product boundaries
  • Application, flow and portal design
  • Environment, security and lifecycle governance

Integration & Migration

Integration, migration and platform engineering

Bring master data, history and surrounding systems into a testable, traceable and recoverable go-live plan.

  • Data discovery, cleansing and migration
  • Integration architecture and exception handling
  • Performance, cutover and rollback

Industry Scenarios

Start with operating scenarios, not a product catalogue

01

Advanced manufacturing

Connect planning, procurement, production, quality, warehousing and finance from demand signal to execution feedback.

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02

Retail and distribution

Unify products, customers, orders, inventory, channels and finance across entities and partners.

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03

Professional services

Connect opportunities, contracts, projects, resources, time, expense and project finance for delivery and margin visibility.

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Implementation Method

Governance, validation and go-live readiness throughout delivery

The structure reflects current Microsoft guidance on governance, testing and go-live readiness, combined with IWS consulting and delivery practice; it does not claim unverified method authorization.

01

Business blueprint and governance

Align outcomes, scope boundaries, decision rights, priority processes and success criteria.

02

Solution design and prototype validation

Turn process, data, security, organization and product capability into a testable design.

03

Data, integration and build

Execute configuration, extension, interfaces, migration and environments with clear ownership.

04

Testing, adoption and readiness

Create go-live evidence through end-to-end, performance and security testing, training and cutover rehearsal.

05

Cutover and continuous improvement

Carry go-live into stable operations, issue closure and recurring value review.

Published Evidence

Published Dynamics 365 experience

These stories are adapted from cases already published on the IWS legacy website and add no unverified customer metrics.

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Dynamics Perspective

Related perspectives and implementation insights

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Executive Dialogue

Evaluating Dynamics 365 or taking control of a complex programme?

Begin with a bounded discussion of business outcomes, product scope, the current landscape and go-live risk.

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